On this page, you can find information about the way in which the Public service of Wallonia protects your personal data.

1) How do we use your browsing data when you access this website ?

Data controller

The controller for your personal data on this website is Jacques MOISSE, Inspector General of the Public service of Wallonia (SPW) General secretariat for Communications.

You can, in certain specific cases, rectify your data, request that it be deleted, or limit or object to its processing, by contacting him at the following postal address: Service public de Wallonie, Département de la communication, Place Joséphine-Charlotte, 2 to 5100 Jambes, as well as by email:

Principles relating to the collection of personal data

The information available on or via the website can be accessed without having to provide personal data, such as your name, postal address, email address, etc.

In exceptional cases,  it is possible that the user may be asked for personal information, primarily contact details, with a view to obtaining additional services (ordering documents, subscription to a newsletter, questions asked by email or via 1718, etc.). In this case, the user will be informed beforehand and the data will be processed in accordance with the General data protection regulation (GDPR).

  • Your personal data will only be collected and processed for the purposes that are indicated when it is collected;
  • You have the right to check whether your data will be processed by SPW, via the form on
  • You have the right to consult your personal data, if applicable, in order to check its accuracy and to rectify any errors, by contacting ;
  • SPW will implement the appropriate security measures to ensure that third parties do not take advantage of the personal data you have provided.

Use for the statistical purposes relating to browsing

When you access the website, the servers that are consulted automatically collect the following data:

  • the IP address assigned to you when you connect;
  • the date and time you accessed the website;
  • the pages consulted;
  • the type of browser used;
  • the platform and/or operating system installed on the PC;
  • the search engine, as well as the keywords used to find the portal and the files downloaded.

This information is only kept to measure the number of visitors to the different sections of the portal and to improve them. The reports that we create only include anonymised data and the data gathered is deleted.

Use of cookies

To facilitate your browsing on the website (by saving your preferences or preventing you from having to enter the same information every time you visit) and optimise the website's technical management, SPW may occasionally use "cookies", primarily during the visit.
A "cookie" is a small piece of information that is saved by a website within the web browser on your computer. This "cookie" can be retrieved at a later visit to the same website. The "cookie" can only be read by the website that created it.

They do not contain information that makes you likely to be contacted by telephone, email or post. You can also configure your browser to inform you each time a "cookie" is created or to prevent them from being saved.

Contact and complaint form

The contact and complaint forms provided are managed by the External communications department of the Public service of Wallonia.
Your contact details and the information contained in the forms will only be used to guide you to the information available on public websites or to the authority's relevant departments. Only these departments are authorised to discuss specific situations or give you legal, professional or personal advice. Political messages are redirected to the government or the relevant minster's website.

Messages are answered within two working days, except for requests for which a direct answer is not available on a website.

Contact relating to the protection of your personal data

Our Data-protection department is your point of contact and that of the Data protection authority. Contact it at if you have any questions.

2) How do you find out more about the processing of your personal data?

You are able to request which data pertaining to you is processed, by selecting a theme handled by the SPW and obtaining it securely.

More information

3) How do you delete data that is no longer useful to SPW, or rectify it if you find an error?

In order to delete data, you must be able to demonstrate that the data is no longer necessary for the SPW to achieve the purpose for which it was initially collected; for errors, you must be able to demonstrate what the error is and provide proof.

To do this, contact the SPW department that manages the issue.

Contact details are provided in the correspondence that you receive from the SPW, or on one of the SPW's themed websites.
If you cannot find it, call the freephone number 1718 or browse  the Public service of Wallonia guide to select the right department. Do not hesitate to use the internal search engine as well.

What can you do if you are unsatisfied with the SPW's response, or if there is no response ?

Contact our Data-protection service for clarifications. It may be able to answer your initial question.

It can be contacted at or by post at:

Service protection des données
Département des Affaires juridiques
Place Joséphine-Charlotte, 2
5100 Jambes

If your question is not answered within a month, you can contact the Data-Protection authority to make a claim at the following address: 35, Rue de la Presse to 1000 Bruxelles, or via email to:

4) How do you inform the SPW of a data leak?

The Public service of Wallonia wants you to be able to inform it of any violation of personal data during processing.
By this we mean any accidental or malicious (physical or IT) security problem that may lead to the:

  • destruction;
  • loss;
  • alteration;
  • unauthorised disclosure;
  • unauthorised access etc. to/of your personal data.

To do this, contact our Data-protection department at and give it as much information as possible to identify the issue and remedy it as soon as possible.

Good to know

Under all circumstances, the Public service of Wallonia will notify the Data-protection authority (DPA) of any security issues that pose a risk to your rights and freedoms within 72 hours of observing the violation.

If the risk is categorised as "high", i.e. if the SPW deems that its processing is likely to cause physical, material or non-material damage, then you will personally be informed of this violation, unless effective technical and organisational protection measures, or other measures that guarantee that the risk is no longer likely to materialise, have been taken.

5) What is the purpose of the surveillance cameras in administrative buildings?

The images recorded by our surveillance cameras will only be used by the Public service of Wallonia to prevent, observe or uncover offences/disrespect against/towards people or property.

More information

6) What data exchanges are carried out in the Walloon region?

Article 20 of the Law of 30 July 2018 concerning the protection of individuals with respect to the processing of personal data requires us to publish the protocols for data exchanges between public authorities.

More information will be published soon.

7) Do you still have more specific questions ?

Contact our Data-protection department at or by post at:

Service protection des données
Département des Affaires juridiques
Place Joséphine-Charlotte, 2
5100 Jambes